This privacy policy explains how Bloom Workshop processes personal data when people use the website, make an enquiry, arrange a consultation, or request floral services for weddings and events. It also explains the main choices available to users in relation to their information.
We use personal data to respond to enquiries, arrange consultations, prepare quotes, confirm dates, manage deposits and project details, coordinate preparation, delivery, and on-site setup, and communicate about changes to an order or event. Data is also used for administration, record keeping, website operation, security, and compliance with legal obligations.
We may share data with payment processors, website and IT support providers, communication tools, and delivery or setup partners involved in fulfilling a booking. These parties act on our instructions or as independent controllers where their own services require it. We seek to limit shared information to what is necessary for the task being carried out.
We may share personal data with authorities, advisers, or other parties where disclosure is necessary to comply with legal duties, respond to lawful requests, protect our rights, or address fraud, security, or similar concerns. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
Users may have rights to access their data, request correction of inaccurate information, ask for deletion in appropriate cases, object to certain processing, or request restriction where permitted by law. Where processing is based on consent, that consent may be withdrawn for future processing. Some requests may be limited by legal or operational requirements.
To make a rights request, a user should provide enough information for us to identify the relevant record and understand the request. We may ask for additional details to verify identity or clarify the scope of the request. If a request cannot be fully met, we will explain the reason where appropriate.
We retain personal data for the period needed to manage enquiries, quotations, bookings, project delivery, and any follow-up administration. Some records may be kept longer where required for tax, accounting, dispute handling, or other legal obligations. When data is no longer needed, it is deleted or anonymised in a practical and secure manner.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we will take reasonable steps to make the update visible to users.
We may process contact details, enquiry content, consultation notes, order and project details, event dates, delivery and setup instructions, payment-related records, and limited technical data such as device and browser information. We also process information needed to manage wedding floral projects, including preferences for bouquets, ceremony arrangements, reception tables, and venue setup.
We receive data when a user completes a form, sends a message, requests a consultation, confirms a quote, or communicates project changes. We may also collect technical information automatically when the website is used, and we may receive limited information from payment, delivery, or service providers involved in fulfilling an order.
We may use essential cookies to support page functions and security, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is needed for the operation of the website and related services.
We use standard cookie controls for essential site operation and, where applicable, for basic performance and preference functions. Users can manage cookies through their browser settings and may clear stored cookies at any time. If a browser blocks cookies, some parts of the site may not work as intended.
